A new employee did not receive their temporary password. What should I do?
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Created by: Moses from Kite Crew
Modified on: Wed, 28 Feb, 2018 at 1:49 PM
If a newly added employee does not receive their temporary password within 10 minutes, please verify the employee's email ID. This may happen if the employee email ID is entered incorrectly.
To do this, please go to:
1. The 'Manage Employee' icon on the left navigation bar
2. Select the employee's account
3. Check employee email ID and make the necessary changes.
4. Click 'Save' to confirm
If the issue persists, please reach out to our customer support.
Moses is the author of this solution article.
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